top of page
Case Studies
Search


Peacemaker Music Fest REMIX: A New Take on the Festival’s Digital Experience
Arizona State University: Graduate UX / CX Project Duration: Fall 2024 – 7 weeks Role: Lead UX Researcher & Designer Team: UX/CX lead...
Tim Morgan
Jul 245 min read


Setting the Stage: A UX-First Approach to Booking Live Music
Arizona State University: Graduate UX / CX Project Duration: Spring 2024 – 6 weeks Role: Lead UX Researcher & Designer Team: Solo...
Tim Morgan
Jul 213 min read


From Awareness to Action: Empowering Clarkdale Through Water Data Insight
Arizona State University: Graduate UX / CX Project for Town of Clarkdale, Arizona (Public Works – Water Department) Duration: Fall 2024...
Tim Morgan
Jul 154 min read


Beyond the Ticket: Elevating the Moviegoing Experience through Customer-Centric Design
Company: AMC Theatres Timeframe: 2016 to 2019 Role: Loyalty & Promotions Manager Team: Worked with Field Operations, Studio...
Tim Morgan
Jun 303 min read


How AMC Relaunched Stubs to Reach Millions of Moviegoers
Company: AMC Theatres Timeframe: 2016 to 2019 Role: Loyalty & Promotions Manager Team: Worked with Field Operations, Studio...
Tim Morgan
Jun 243 min read


Reviving a Loyalty Icon: National Emerald Club’s Rebound
The Emerald Aisle: National Car Rental's loyalty program empowers members to skip the counter and choose their own vehicle, streamlining...
Tim Morgan
Jun 173 min read


Finding the Emerald Path: How Smarter Wayfinding Elevated National’s CX
Clear Directions Build Confidence. From airport signage to mobile alerts, optimizing wayfinding was key to fulfilling Emerald Club’s...
Tim Morgan
Jun 173 min read
bottom of page